Shipping and delivery

Where we deliver

We deliver across India through iThink Logistics and its courier partners. Enter your pincode on any product page or at checkout to see whether we deliver to your area and whether cash on delivery is available there. If we cannot deliver to a pincode, checkout says so before you pay.

Delivery charges

Delivery is free on orders of ₹499 or more, before any discount. Below that, the charge for your pincode and parcel weight is shown at checkout before you place the order, and it is part of the total you pay. There are no charges after checkout.

Cash on delivery

Cash on delivery is available on orders up to ₹3,000 in pincodes where our courier offers it, at no extra charge. Please keep the exact amount ready for the courier.

When it arrives

Dispatched in 48 hours from Surat. Once dispatched, most parcels arrive within 2 to 7 working days, depending on the destination. Orders placed on a public holiday are dispatched on the next working day. Delivery dates from the courier are estimates; weather, strikes or other events outside our control can delay them, and we keep you informed if they do.

Tracking

We email the courier name and tracking number as soon as the parcel leaves us. You can see your order's progress at any time on its order page, or by entering your order number and email on our track your order page.

Your address

Please check the address, pincode and mobile number at checkout: the courier calls that number. If you spot a mistake, contact us before the parcel is dispatched and we will correct it.

If delivery fails

The courier makes up to three attempts. If the parcel still cannot be delivered (no one available, a wrong address, or a refused cash on delivery parcel), it returns to us. For a prepaid order we then refund the order value, less the delivery charge, or send it again if you ask.

If a parcel arrives damaged

If the outer packaging is torn or crushed, you may refuse the parcel, or accept it and tell us within 48 hours with photos. See our returns and refunds policy.

Contact

Questions about this policy: call +91 95869 87005 or email care@ekmenutria.com. If we have not resolved a complaint, see our grievance redressal page.

Last updated 28 October 2026