Grievance redressal

We want to put things right. Most questions are solved fastest by our customer care team at +91 95869 87005 or care@ekmenutria.com. If they have not resolved your concern, or you prefer to write to us formally, contact our grievance officer.

Grievance officer

• Grievance officer: Mehul Bhanderi
• Email: mehulbhanderi9@gmail.com
• Phone: +91 95869 87005
• Address: Ekmé, A-116 Matrushakti Society, Punagam, Surat, Gujarat 395010, India

How to raise a complaint

Email the grievance officer with:

• your name and the mobile number or email you ordered with;
• your order number, if the complaint is about an order;
• what went wrong, and what you would like us to do;
• photos, if they help explain the problem.

What happens next

• We acknowledge your complaint within 48 hours and give you a reference.
• We resolve it within one month of receiving it, and tell you what we have done.

These timelines follow the Consumer Protection (E-Commerce) Rules, 2020.

If you are still not satisfied

You can contact the National Consumer Helpline on 1915 or at consumerhelpline.gov.in, or file a complaint with a consumer commission through e-Daakhil. For complaints about your personal data, you may approach the Data Protection Board of India.

The seller

• Seller: BHANDERI EKTA MEHULKUMAR (Sole proprietorship), trading as ekmé Nutria
• Address: Ekmé, A-116 Matrushakti Society, Punagam, Surat, Gujarat 395010, India
• GSTIN: 24CODPA0224H1ZR
• FSSAI licence: 20726031005883
• Customer care: +91 95869 87005, care@ekmenutria.com

Last updated 28 October 2026