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No. You can check out as a guest with your mobile number, email and address. If you would like to see all your orders in one place, sign in with a one-time code sent to your email: there is no password to remember.

Yes, until it is handed to the courier. Call +91 95869 87005 or email care@ekmenutria.com with your order number and we will change or cancel it. There is no cancellation charge, and a prepaid order is refunded in full. See returns, refunds and cancellations.

You get an order confirmation email with your order number (it looks like EKN-10045) within a few minutes. If you cannot find it, check your spam folder, or look the order up on track your order.

Yes. For bulk packs, corporate gifting, private label or a stockist price list, send us the details on the bulk and private label page and we reply within one working day.

Checkout shows every way to pay that is available for your order and pincode. Online payments (UPI, cards and net banking) go through Razorpay, and cash on delivery is offered where our courier supports it.

Yes, on orders up to ₹3,000 in pincodes where our courier offers it, with no extra charge. Checkout tells you whether your pincode qualifies. Please keep the exact amount ready for the courier.

Yes. Every price on the site includes GST, and the total at checkout is the total you pay, including any delivery charge.

Online payments are handled by Razorpay, a regulated payment aggregator, on its own secure pages. We never see or store your card or bank details.

Delivery is free on orders of ₹499 or more, before any discount. Below that, the charge for your pincode is shown at checkout before you place the order.

Dispatched in 48 hours from Surat. After that, most parcels arrive within 2 to 7 working days, depending on where you are. Orders placed on a public holiday are dispatched on the next working day.

We deliver across India. Enter your pincode on any product page, or at checkout, to see whether we deliver there and whether cash on delivery is available.

We email the courier name and tracking number as soon as the parcel leaves us. You can also enter your order number and email on track your order, or see it in your account if you ordered while signed in.

The courier calls the mobile number on your order and makes up to three attempts. If the parcel still cannot be delivered, it comes back to us and we refund a prepaid order, less the delivery charge, or send it again if you ask.

Tell us within 48 hours of delivery. Email care@ekmenutria.com with your order number and clear photos of the pouch and its label. Once we have confirmed the problem, we send a replacement or refund the item, as you prefer, at no cost to you.

For food safety reasons we cannot take back food that was delivered in good condition, including opened pouches. If something is wrong with the product itself, tell us within 48 hours and we will put it right.

We start every refund within 2 working days of approving it and email you when we do. Online payments go back to the same card, UPI or bank account, which banks usually show within 5 to 7 working days. Cash on delivery orders are refunded by bank transfer or UPI.

Makhana, or fox nut, is the seed of the Euryale ferox water lily, farmed in shallow ponds in Bihar. Roasted, it puffs into a light, crunchy kernel. Read how ours is made in our story.

Three things: fox nuts, Himalayan pink salt and cold-pressed olive oil for roasting. There are no declared allergens, but it is packed in a facility that also handles nuts and cereals. The label on the pouch is always the reference.

Keep the pouch in a cool, dry place away from direct sunlight and close the zipper firmly after every use. The best-before date is printed on the pack. If roasted makhana loses its crunch, warm it in a dry pan on low heat for two or three minutes.

Two tablespoons blended with a cup of milk and a banana makes a quick smoothie. A teaspoon stirred into porridge adds body, it thickens soups and gravies without flour, and it can go into roti, pancake or fritter batter. More ideas are in the journal.

Yes. Makhana powder is tested by an independent laboratory for sensory, chemical and microbiological quality, and the latest report is published in full on our story.

Choose the account icon, enter your email, and type the one-time code we send you. There is no password. The code expires after a few minutes, so request a new one if it has.

In your account, once you are signed in: every order with its status and tracking, and the addresses you have saved.

Write to our grievance officer, whose details are in our privacy policy, and we will delete your account and the data we are not required to keep. Invoices are kept as tax law requires.